Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • Every assistance request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your ticket or e–mail calls for additional assistance from a sysadmin, we will forward it and leave a comment to inform you that your matter is being worked on. If you order the Managed Services package, all of the tasks included there will be performed at a time of your choosing.

  • Top quality support service
  • A Topflight Tech Support Service

  • Our client support staff will be available to you 24/7 should you require help working with the Website Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. And if you need help handling all the ordinary administration tasks on your dedicated hosting server, you can examine our Managed Services package, that includes backup disk space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • We have equipped the Website Control Panel with an in–depth knowledgebase, which features in–depth explanations of its features and functions. What’s more, we have filmed in–depth video tutorials that will further instruct you how to carry out a particular task or resolve a frequently experienced problem. The how–to articles and the tutorial videos are readily accessible from every section of the Website Control Panel through the Videos and Help buttons located in the top right corner.