Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help Center integrated into our Website Control Panel offers a selection of help articles and frequently asked questions. Aimed at fixing any common issue that you could encounter, they are written by our support team of accomplished techs.

  • Top quality support service
  • Educational Videos

  • For people who’d like to find out how to troubleshoot a commonly experienced issue by watching a training video, we have added a compilation of video tutorials to our Website Control Panel. All the tutorial video clips are short and simple to follow. They offer you step–by–step presentations of various web site management tasks.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 help desk support service and a 60–minute support ticket response time guarantee. Our capable customer service technicians will be available to you 24/7/365 to reply to your enquiries and to deal with any issue that you could face. Simply open a helpdesk ticket from the Help Center section and we will respond back to you without any delay at all.